How can I remove the hashtag from my store's URL?

Technical Q&A

Topic summary

Store URLs show a hash (#) that prevents navigation; many links resolve to “#” instead of their intended pages. A video demonstrating the issue and the site link were provided, and the video is central to understanding the behavior.

Likely cause: a theme script modifying all link href attributes to “#” on page load. Suggested diagnostics: switch to other themes to test; if the issue persists, it may be due to an app; otherwise, locate and remove/comment the problematic custom JavaScript in the current theme.

Update: testing with previous and free themes indicates the problem exists only in the current theme, which was last saved on October 5 by theme support. The reporter requested direct paid assistance.

Counterpoint: another participant could navigate the site normally and recommended using an incognito window to rule out cache/cookie issues.

Status: unresolved/ongoing.

Action items: clear cache and test in incognito; audit the current theme’s JavaScript for code that rewrites hrefs; temporarily disable apps to isolate the cause.

Summarized with AI on February 28. AI used: gpt-5.
1

Hello,

I recently started having the problem of there being a Hashtag symbol in my URL Store that does not allow redirecting my customers and I to All products, sections, or any where that you can click and is suppose to redirect you to.

I have compiled a video showcasing my exact problem, here is the link; https://vimeo.com/633711307/db90f532ea

Here is my website link to see for yourself; memoo.co.kr , I have spoken to both my theme support and Shopify support about this but no one can find a solution to my issue.

I’m Hoping Shopify experts can find a solution.

Thank you.

2

Hello @memoo ,

Seems there is script in your theme which change all href to # on load of website.
Have you crosscheck by switching the theme ?

If issue is same after switching the theme then maybe issue belongs to app’s.

If not then the issue is with the theme you are using or the custom JS code you used. To fix it you have to manually find that script and remove/comment it.

Thanks

3

Hello, Thank you for your reply.

I have crosschecked with my previous themes and free ones as well and it seems like the issue is stemming from my current theme, It was last saved on October fifth by my theme support before I saved it today whilst checking with Both supports.

Will you please help me by speaking to me via direct to solve the issue?

If that is possible please let me know I will pay for that.

Thank you.

4

@memoo

It seems to redirect just fine on my end. Have you tried opening your website on an incognito webpage to ensure it’s not a cookie/cache related issue?