Hello, I just really need help renewing my domain, I accidentally forgot to set auto renew and as far as I’ve found I cannot renew an expired domain on my own!
Hey, @lamialee13 !
We’ll need to access your account to investigate your domain and see if we can renew it for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Domain renewal of expired domain
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hello, I’m not sure how to make a support request.
No worries, @lamialee13 ! After clicking the support link I shared and logging in, enter the topic of your concern in the text box on the next page. Then scroll down and click Continue underneath Get Support.
Ich habe eine Frage meine Domain/link ist k.oy.myshopify.com ich will aber net die Domain ändern sondern statt k.oy will ich da k.og haben geht das oder muss ich neue Seite erstellen ???