Hello! Accidentally closed my store just now . I can’t open it, I press the button “Re-open wecanmes.myshopify.com”, then the page "There’s a problem loading this page opens.
There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page (opens a new window) for updates and try again later. "I tried to update, exit / enter, change the browser, still the problem persists! This is a technical error on your part. Help unblock my shop!
You should contact tech support directly, they’ll look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
Hey, @smashing .
Thanks for reaching out in our Community forum. I’m sorry to hear that you’re experiencing some issues reopening your store. To gather a little bit more context, are you receiving this error message after logging in to your account?
We were experiencing some downtime yesterday regarding this issue. Our developers were made aware and it has since been resolved. Please try again and let me know if you are still experiencing any setbacks.
Thank you so much for your patience,
Hey, @smashing .
Just checking in with you. Was the issue resolved? If you’re still facing any setbacks, please don’t hesitate to reach back out. Again, we’re really sorry for any inconvenience this may have caused.
Warmly,