How can I replace my social security number with my business EIN?

Shopify Discussion

Topic summary

Multiple merchants are seeking to replace their Social Security Number (SSN) with their business Employer Identification Number (EIN) in their Shopify accounts. This affects tax documentation, specifically 1099-K forms, which some users report are currently showing personal information instead of their S Corporation details.

Current Status:

  • The issue requires account-specific access and cannot be resolved through the community forum
  • Users are directed to contact Shopify Support via live chat, email, or callback
  • One support ticket (#29061742) has been open for weeks without resolution

Ongoing Concerns:

  • Multiple users report delayed or no responses from support (one waiting over a week)
  • The discussion remains unresolved with several participants still awaiting assistance
  • No timeline or confirmation provided for when the SSN-to-EIN update will be completed
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello! I need to remove my social security number and replaced instead by my business EIN number. Can someone assist me in this process. Thank you.

2

Hi, @saludmasvida ! It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Updating financial and identity information for the account

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

3

Hi @Lilith

I also need assistance with this issue. My 1099K shows my personal information and I’d like it to be changed to my S Corp info. Could you please help me? I’ve created a ticket 29061742 and haven’t received any assistance in weeks.

Thank you

4

I need to remove my social security number and replaced instead by my business EIN number.

5

I have the same issue, support is not getting back to me either about it for a week already.

6

Hey, im currently in the same situation as you :disappointed_face: any updates? how long did it take for them to reach out to you and everything was corrected?