A buyer reports an allegedly fraudulent purchase from theshoespa.in (a Shopify-hosted store), claiming misleading social media ads and seeking a way to report the issue.
Shopify support requests more details about the order and asks whether the buyer has contacted the store directly. A link to the store contact page is provided.
Guidance given: if 30+ days have passed since the order and the store is unresponsive, the buyer should contact their bank or payment provider to pursue a dispute or refund. An online order FAQ link is shared for next steps.
Status: Unresolved/ongoing. Next actions:
No explicit in-thread Shopify reporting mechanism for fraudulent stores was outlined.
Hi, @SrinathRD !
I appreciate you expressing your concern. Can you please provide more detail about what happened with your order? Have you tried to contact the store to rectify the issue?
If it has been 30 days or more since placing your order and you’re unable to contact the store, you may need to speak with your bank or payment provider next. Please see our online order FAQ for details.