Since Shopify seems to be more concerned with helping thieves out, when I started down this thread, I had showed them how the email address on their “contact us” was invalid. They refused to reach out to the merchant to let them know that the email address was wrong and that they had customers trying to reach them. Shopify support won’t do anything after 4 weeks… they just lie and lie and lie. I have kept my emails and communications with this shameful company.
Now when I want to order something from a Shopify hosted company, I now contact them ahead of time. If no response, I don’t order.
You might also want to report the company to Facebook since they have a page and ads.