So, were you not able to do it from this website?
https://www.shopify.com/legal/report-aup-violation
Topic summary
Multiple Shopify store owners and customers report frustration over fraudulent stores operating on the platform with no clear reporting mechanism. Common scam patterns include:
Typical fraud tactics:
- Selling counterfeit or misrepresented products (phone cases, electronics, clothing)
- Shipping broken, unbranded, or completely different items than advertised
- Refusing refunds despite stated policies, offering only store credit
- Deleting negative comments on social media
- Using stolen product images from legitimate businesses
- Operating multiple duplicate sites simultaneously
Reporting methods identified:
- File chargebacks with credit card companies (high chargeback volumes trigger Shopify’s Risk team investigation)
- Use Shopify’s Acceptable Use Policy violation form for non-delivery or intellectual property infringement
- Report to FTC at reportfraud.ftc.gov
- Contact Shopify support directly through account menu
Ongoing concerns:
- Fraudulent stores quickly reappear under new names after takedowns
- Approximately 40% of Shopify stores may be scams according to one cited study
- Legitimate store owners worry the platform’s reputation suffers, with some considering migration to other platforms
- The ease of setting up Shopify stores enables rapid fraud proliferation
The discussion remains open with no systemic solution from Shopify addressed.