I am having problems reprinting tracking sessions. After my employees close their till they usually get a tracking session summary that prints. They include this with their final cash drop for the day as it shows me all the cash drops, cash sales, credit sales, refunds, etc. This is how I reconcile my employees tills. Recently the slips have begun to print only sometimes. I have no way to reprint these and need them for documentation purposes. I have emailed shopify support but as usual, no response. Does anyone know how I can get this reprinted?
Ok, Shopify put this button in about the hardest to find spot they could! If you need to reprint a tracking session from your POS, do this.
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On your POS, Select “Register” from the bottom right corner
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Select Register from the list that appears.
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Select your date or session you want to reprint.
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In the first section, select payment types.
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press “print page” button.
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Hello, I’m having same issue, only with the end of tracking record, the regular sales print normal, did you find how to fix it? Thanks
Thank you so much! This helped my problem perfectly.