Hey, I have purchased a theme from shopify theme store and i would like to get a refund please, where can I apply a refund request ? Thanks
Hi @HappyBrick ,
Thank you for reaching out to the Community. I’m happy to provide some guidance on theme purchases, to ensure this gets resolved.
When a theme is purchased from the Shopify Theme Store, it is considered to be final sale. This is due to various reasons including copyright licensing as well as themes being considered to be non-tangible, irrevocable digital goods.
While I can completely understand how that may not be ideal, you are given the opportunity to try out a theme before committing to its purchase. To learn more about these restrictions, you can check out our Terms of Service where it outlines our refund policy.
Please let me know if you have any other questions or concerns.