How can I request a refund for an unused subscription?

Shopify Discussion
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Topic summary

  • Refund request for a $40 subscription charge on an unused Shopify account. The store was closed and the subscription canceled the same day the charge posted, and the user says there was no advance billing notification.

  • Access issues: Email support is no longer available, and the Help Center page reportedly didn’t work on mobile, prompting the user to ask for a refund via the forum.

  • Official response: Shopify staff state they cannot authenticate merchants or access billing details in the Community due to sensitive information. They direct the user to contact live support through the Help Center to verify the account and receive next steps about the charge/refund.

  • Status and next steps: No refund was issued in-thread. Resolution remains pending and requires the user to reach live support via the Help Center. Open questions include eligibility for a refund for an unused period and whether billing notifications functioned as expected.

Summarized with AI on January 17. AI used: gpt-5.
1

Recently I was charged 40$ for a subscription I don’t even use. I completely forgot that I was subscribed to Shopify and I wasn’t notified or anything before they charged me. I recently quit my job to get a new one and I needed that money for gas money until I start working at the new job (my new job doesn’t start for another couple of weeks). I already closed my store and cancelled my subscription the day I was charged the 40$ and didn’t even really use the Shopify subscription at all, I was just curious as to what it was and was planning on using but then never got around to it. So I would like to request a refund, but they took down their email and the support page doesn’t even work on the phone. So I am forced to come here and ask for a refund, but I don’t know if they even still look at these.

2

Hey @AustinEng .

Thanks for reaching out.

I appreciate the context and feedback that you have provided us as that is very helpful! Looking into this, if you have received a charge that you believe is from the Shopify platform - we will need to take a further look to advise the next steps. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to get in touch with our live support by navigating to the Help Center.

Let me know if you have any questions.