How can I request store access from my partner account?

Store Design

Topic summary

A new Shopify Partner seeks guidance on how to gain access to a friend’s Shopify store to begin a redesign.

Key guidance provided:

  • Use the Partner Dashboard to request access: go to Clients (or Add client), enter the store URL or owner’s email, and click Request access.
  • The store owner receives an email to approve or decline; once approved, access appears in the partner account for design and management tasks.
  • An official Shopify Help Center link with the exact steps was shared for reference.

Notes and practical tips:

  • Clarify project scope, expectations, and timelines with the client before starting.
  • Shopify Partner Support is available if issues arise during the access request.

Status/outcome:

  • Clear procedural steps and documentation link were provided; no disagreements.
  • Resolution appears achievable once the client approves the emailed request; no follow-up from the original poster confirming completion.
Summarized with AI on January 26. AI used: gpt-5.
1

Hi!

I have a friend who contact me to redesigning his Shopify online store. I want to start to redesigning it, but I don’t know how to request to store access from my partner account. I need your help, as I am a new Shopify Partner.

All the best,

Jean Paul

2 Likes
2

@Provain

Please check the following URL for help

https://help.shopify.com/en/partners/dashboard/managing-stores/request-access#:~:text=Click%20Add%20store%20%3E%20Request%20access,access%2C%20or%20check%20Full%20access.

3

Hey @Provain

To request access to your friend’s Shopify online store as a partner, you can follow these steps:

  1. Sign in to your Shopify Partner account or create a new one if you haven’t already.
  2. Once you’re logged in, navigate to the Partner Dashboard.
  3. In the Partner Dashboard, you’ll find the “Clients” section. Click on “Add client” or a similar option.
  4. You’ll be prompted to enter your client’s store URL or email address. Provide your friend’s Shopify store URL or the email associated with their store.
  5. Click on “Request Access” or a similar button to send the access request to your friend.

After you’ve sent the access request, your friend will receive an email notification informing them about your request. They can then accept or decline the request from their end.

Once the access is granted, you will be able to access and manage your friend’s Shopify store from your Partner account. This will allow you to make the necessary design changes and modifications.

Remember to discuss the scope of your redesign project with your friend to ensure clarity on what changes are expected and any timelines or milestones you need to meet.

If you encounter any issues during the process or have further questions, Shopify’s Partner support team is available to assist you. They can provide guidance and help you navigate the platform as a new partner.

Best of luck with your Shopify store redesign project!

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

1 Like