Hey,
I am trying to figure out how to make shipping work, with printful. i made a mistake and accidentally removed all shipping information in general and now i just want it to reset. How do i do that. Please any help would be greatly appreciated.
Hi @MISSMOSSVIBES .
Are you referring to the automatic shipping profiles from Printful, as seen on the image below?
If so, because this shipping profile is created by Printful, you’ll need to get in touch with them directly to see if they can help retrieve this information for your store. You can reach the Printful support team via their contact page here.
If for whatever reason you’re unable to reach the Printful support team however, you can get in touch with Shopify’s live support team and we can help contact the Printful team on your behalf. To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
While we’re on the topic of shipping, do you have the carrier calculated shipping rate (CCS) enabled on your Shopify store? If you do, you’ll be able to integrate Printful’s live rates onto your store, as mentioned on their help document here.
If you don’t already have CCS enabled on your store however, to enable this feature you can:
- Request our support team to enable this on your store for free, if your store is on the Advanced Shopify plan.
- If your store is on the Shopify Plan, you can request our team to add CCS for an extra $20 USD per month.