Users are experiencing issues with iPad-based Shopify POS registers that are locked and requesting a PIN, with their recorded PINs not working. The devices won’t accept QR codes or allow login until unlocked.
Official Solution Provided:
Ongoing Issues:
At least one user reported that generating a new PIN did not resolve the problem, even after deleting and reinstalling the POS app. Support staff requested clarification on whether the issue occurs during initial POS app login versus PIN login specifically.
Status: The discussion remains open with unresolved cases. Users experiencing persistent issues are directed to contact Shopify’s live support teams through the Help Center for further troubleshooting.
When I try to log onto a (iPad-based) register from Shopify with a PIN, it tells me that my PIN is incorrect. Fine, but how do I reset this?
Please don’t tell me to log on and reset my PIN. The register is not asking me for my username or anything. Don’t tell me to use a QR code, because it wants to be unlocked before it will read the code. It just wants a PIN, and the PIN I have on record isn’t working.
Hi, [email removed]danielpmeyer!
In order to reset the PIN for your POS hardware, you can follow the steps below -
In your Shopify Admin, click on Settings > Users and Permissions.
Click on your name or the staff in question.
Scroll down to the Point of Sale access section and click Generate random PIN.
This will then show you the new PIN which you’ll be able to use on your POS hardware once you have saved.
What is your current strategy in maintaining the flow of your inventory management?
I would like to provide you with a link here regarding inventory management and improving stock flow. Inventory management is a key aspect of selling in-person so the resource I’ve given you highlights strategies, formulas and tips on inventory management which would be beneficial for you!
I did that already, doesn’t work. Also I deleted the Pos app and reinstalled it and still having problems with the pin resetting.
Hi, [email removed]Positanogrouppr!
Are you able to clarify for me whether you’re having an issue with the initial POS App login or is it the PIN login?
Hi @Nia I am having this same problem!
I have 4 Shopify devices that are asking for a pin before I can even access the Shopify POS. I have regenerated codes over and over but so far, no pin has worked. Do you have any recommendations?
Hey @VirginiaLuxe .
Thanks for reaching out.
If you have attempted to reset the PIN by navigating to your Shopify dashboard and selecting on the Point of Sale channel - you should be able to select a staff member to make the corresponding changes to the staff.
You can choose to Generate random PIN or create a new one.
If you experience any issues with changing or generating the PIN for the Shopify POS, please reach out to our live support teams by navigating to the Help Center.
Let us know if you have any questions.
Thank you!!! 
