Storefront has been inaccessible for about a month due to a 403 Forbidden error (server refusing access/authorization). The merchant confirms domain settings look correct and asks for other ways to restore access.
A Shopify staff member provides a link to a prior forum thread that explains common causes of 403 errors and offers step-by-step resolutions, suggesting the merchant work through those instructions to rule out known issues. They invite the merchant to report back if the problem continues after trying those steps for further assistance.
Key next steps:
Status: No resolution yet; the case is open pending results of the recommended troubleshooting.
For the past month, my online store has not been accessible due to a 403 Forbidden Error. I have tried everything to regain access. I’ve checked all of the info on the domain settings page and it all seems to be correct. Is there another way to get this back up and running?
Thank you!
Hi, @taylormcallen !
Welcome to Shopify Community.
Thank you for sharing your question with our network. I actually found a similar forum thread in which my colleague explains this phenomenon along with how to resolve it in great detail. Just in case you haven’t had a chance to check out similar threads, I wanted to make sure you had that for reference to rule out existing issues.
If you still experience this despite trying the steps listed in the forum thread, please do let me know. We look forward to helping you resolve this sooner than later.
Warm regards,