I need help from someone who had experienced this issue. I have a hold on my Shopify balance and Shopify payments. I’ve gotten no help from the support team and can’t get in contact with Anyone higher than the risk support team. I need solution to this problem. I’ll ask the community because after contact 6 different people I can’t seem to get this issue fixed.
Hi again, @bran0510 !
I am attaching my response on the matter in this link. Please visit your other thread as I go over the matter regarding how such situations are handled on our end.
I look forward however to see what other contributors may have to share regarding their experiences on the matter. I also would like to inform you that these holds are very common. Our internal teams do consistent reviews of all stores on the platform to ensure we are all abiding to all guidelines accuratelty.
Once the proper teams review the matter, they will provide you with all the proper information to resolve the matter. Again, we thank you for your patience and understanding regarding the matter.
Please keep utilizing the Community however for any and every need you may have regarding Shopify. We have a great group of contributors who are always willing to help.