I have a charge back in process. Im trying to prove the order has been sent by uploading the screen shots of documents with postal tracking numbers. Its saying the file is to large.
I dont know what to do about this. I cant even find an email to speck to someone at shopify end to help with this.
Can anyone help please ?
Thank you x
Hi @AromaRays .
What is the size of the document that you’re uploading?
When uploading your chargeback evidence, make sure that each evidence file doesn’t exceed 2 MB. There’s also a limit of 4 MB for combined evidence files. You can find more requirements and guidelines for chargeback evidence on our help guide here.
To further help with your chargeback case, I’ll leave our chargeback resources below for your reference:
If you’d like to speak with our Live Support team more about your chargeback process however, you can do so by getting in touch with our team via our help centre here. Once logged in to your store on the help centre, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.