hello everyone, whenever i want to change my primary domain it show me a server error i waited the 48 hours after you buy a new domain but still the same problem.
Hi @kapryko ,
Thanks for reaching out here. I appreciate the fact that this is preventing you from finalising your primary domain setup.
Did you buy the custom domain with Shopify or is it a third-party provider? Do you have a screenshot of the error message?
Troubleshooting a domain issue can be tricky unless we can look into your account. However, we can’t do that via the Community for privacy and security reasons. Therefore, I invite you to reach out to our Contact Us page.
Select the topic you’d like to discuss with the Support Advisor. In your case, you can select Store Settings and follow the topics. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section. You will be able to select your preferred channel of communication.