How can I resolve a store issue on Shopify?

Payments + Shipping & Fulfilment

Topic summary

Issue: The Shop app displays “Your store needs to have an active Shopify Payments account,” preventing selling via Shop.

Key requirements clarified:

  • Selling on the Shop app requires Shopify Payments to be enabled and the store to meet Shop eligibility criteria.
  • Shopify Payments is only available in selected countries; eligibility links were provided.

User reports and attempts:

  • Multiple merchants state Shopify Payments is already enabled.
  • One attempted disabling and re-enabling Shopify Payments without success.
  • A screenshot was shared showing the error message, which is central to the issue.

Recommended next steps:

  • If Shopify Payments is enabled and all eligibility requirements are met, contact Shopify Support to review the account and determine why Shop cannot be enabled.

Status: Unresolved in-thread; awaiting support review and clarification.

Summarized with AI on January 6. AI used: gpt-5.
1

What can I do to get this checked?

“Your store needs to have an active Shopify Payments account.”

Screenshot_20240116-092205_Shopify.jpg
Screenshot_20240116-092205_Shopify.jpg1080×1271 104 KB

2

Hi @Chief-Icy-Chill ,

It is a requirement that merchants need to be accepting payments via Shopify Payments in order to sell their products via the Shop app. Do you have Shopify Payments enabled on your store? If not, please refer to our documentation on eligibility requirements for the gateway and please note that Shopify Payments (and therefore selling via Shop) is only available in selected countries.

3

Yes, I enable everything on my store where I see it on there. Am I missing anything or what should I do?

4

Yes, I have Shopify Payments enabled on my store. What else do I need to do?

5

I’m having the exact same problem. Shopify Payments are enabled but the Shop app says they are not enabled. I tried disabling then re-enabling Shopify Payments, but no luck.

6

Hi @Chief-Icy-Chill and @unwedsailor ,

If you have enabled Shopify Payments and have met all of the other eligibility requirements for Shop, please contact our support team to ask them to review your account. They can review your store and hopefully provide some clarification on why you’re not able to enable Shop for your store.