I currently have a similar issue, in which my store was terminated, but I have been given 7 days to access the admin page and download any store details. But that is not my area of concern. My area of concern is my balance on Shopify. 3 days before my account got a notice of termination I had my payouts on hold until I provided required documents in which I did. The email I received stated that ‘any pending payouts should be transferred to the bank account on file in 2-3 business days.’ But my payout is not scheduled. However individual transactions are supposedly pending, but are they pending to my bank account or to Shopify’s payment processors? I am seriously worried and scared as to whether or not I am going to receive my outstanding balance. I have contacted Shopify directly as the reply time from Trust and Safety team is slow, and apparently they don’t reply once they’ve sent you an email regarding the closing of your account. Could someone please help?