I’m going though something similar I have just got my notice today and replied I’m waiting for the response
Topic summary
Multiple merchants report sudden store suspensions/terminations following third‑party trademark or copyright complaints, with little or no chance to dispute or remediate (e.g., rebrand/rename). The original poster (with a trademark application pending) says Shopify’s promised dispute email/form never arrived and only two emails were received: initial notice and termination.
Shopify staff clarify that Legal and Trust & Safety communicate only via email—no phone or chat—to keep records. They do not comment on specific cases.
Recurring issues cited: long delays or no replies despite repeated emails; submissions of licenses/authorization documents not acknowledged; entire online and POS (point‑of‑sale) operations disabled; mixed timelines (some got 3 or 7 days; others immediate). Several note continued subscription charges during suspension, unclear refunds, and payouts on hold or not scheduled, causing anxiety over outstanding balances.
Some participants allege broader policy problems (e.g., termination without notice, potential funds withholding) and recommend daily payouts or moving platforms. One user speculates conflict of interest tied to a Netflix partnership; this is unverified opinion.
Outcomes: No confirmed resolutions. The OP ultimately rebuilt from scratch. The thread remains open with unanswered questions about appeals, refunds, payout timelines, and whether new stores are permitted.