I receive a notification that my payments account is on hold, how I can resolve this problem?
Hello, @compre2021 .
I can definitely understand how important this is for you. As we have no access to account information here via the Community forums for security reasons, in this case it would be best to reach out to our live support team directly so they can advise you on the best next steps to take to resolve this issue. They can access your account information and see what is going on.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action. Let me know if I can help with anything else!