How can I resolve email verification issues for my new domain?

Shopify Discussion
1

I need to verify my email address to use the domain I have just bought.

I didn’t get an email so I clicked the resend email button and then they both came through. I clicked the first one (I hadn’t realised 2 emails came through) and verified myself but this did not register on Shopify despite it saying my email was successfully verified.

This has left me wondering how I can fix this problem as I can’t use the domain I’ve bought without having a verified email address.

Does anyone know?

2

Hi there, @Rhys1098 !

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to this particular matter, please reach out to our live support team for further support. Once they verify your credentials, they can open up back end information and provide the next available best steps to resolve this email verification matter for us.