Hi All,
I am trying to connect my Shopify to FB and IG so I can sell on IG.
I have connected the FB page and ad accounts to the business manager but it keeps saying “The connected Business Manager doesn’t own any Instagram accounts connected to the Facebook Page.” But it is!!
Can anyone shed some light on how to get past this error?
Thank you in advance.
Hey, @RachnRach
This is Moira from the Social Care team at Shopify.
Thanks for taking the time to reach out to us here in the Shopify Community. The error you are seeing is quite a common issue for many merchants when setting up the Facebook channel. I’d be more than happy to help you resolve this today.
To confirm, have you followed these steps to start setting up Instagram Shopping? If so, there are some extra troubleshooting steps we can work through to ensure the connection between your Facebook Business account and your Instagram Business account is recognized in your Shopify admin. If your Instagram business account is linked to a Facebook Page, you should add both your Facebook Page and Instagram business account to the same Business Manager. Learn how to add a Page to your Business Manager.
To start, please open up your Facebook Business page on Facebook directly and follow these steps:
Click ‘Settings’ in the lefthand sidebar.
Click ‘Instagram’.
Make sure your Instagram Business account is linked here, not a personal account.
Add an Instagram Account to Your Business Manager | Facebook Business Help Center
Then, open up your Instagram Business account via the Instagram app on a mobile device and:
Go to your Business profile.
Tap ‘Edit Profile’.
Under ‘Public Business Information’, tap ‘Page’.
Verify that your Facebook Business page is connected here, not your personal Facebook page.
Lastly, we’ll need to confirm that your Instagram Business account is associated with your Facebook Business Manager account by:
Opening up Facebook Business Manager and clicking the ‘Instagram accounts’ tab.
Confirm that your Instagram Business handle is listed here.
Under ‘Owned by’ at the top of the page, ensure the Business Manager account listed is the same one that’s shown in the Facebook Channel of your Shopify admin.
If you have followed the above steps and you’re still unable to connect your Instagram account, I suggest reading this in-depth tutorial below for further guidance:
If you run into any further issues with Facebook or Instagram, we have a fantastic community thread right here with steps on how to fix any current known issues for the Facebook channel.
TIP: Instagram is a fantastic tool for promoting your business and products. We have an amazing, and free, Shopify Compass course that gives great advice about using Instagram for eCommerce. It goes into all the different ways you can use Instagram to create and engage an audience, so I definitely recommend checking it out. Instagram stories are also another great tool you can make use of, and we have an excellent article outlining some best practices with it.
I’d also highly suggest looking into Facebook Blueprint where you can discover online learning courses, training programs, and certifications that can help you get the most out of Facebook marketing platforms.
I do hope this helps! Let me know how you get on with the suggestions above and feel free to let me know if I can clarify anything further.
Cheers,
