How can I resolve issues with accessing product variants?

Store Design
1

Dear All,

I am writing to report an issue that I am experiencing with my Shopify theme. I am currently unable to access variants on the website, but everything seems to be working fine in private or incognito mode.

I suspect that there may be an issue with the cache setting, which is causing this problem. I have tried clearing my browser cache, but the issue persists.

Could you please investigate this issue and let me know what steps I need to take to resolve it? I would greatly appreciate any assistance you can provide in this matter.

Thank you for your attention to this matter.

Best regards,

2

  1. Clear your browser cache: As you mentioned, clearing your browser cache is an initial step to ensure you’re viewing the latest version of your website. Make sure to clear both your browser’s cache and cookies.

  2. Disable caching apps or plugins: If you have any caching apps or plugins installed on your Shopify store, try disabling them temporarily to see if it resolves the issue. Some caching apps or plugins might conflict with the variant functionality.

  3. Check your theme’s cache settings: Some Shopify themes have built-in caching options or settings. Check if your theme has any caching features enabled and consider disabling them temporarily to see if it resolves the problem.

  4. Test on different devices or networks: Try accessing your website on different devices or networks to see if the issue persists. This will help determine if the problem is specific to your current device or network configuration.

  5. Contact Shopify Support: If the issue continues to persist, it’s recommended to reach out to Shopify Support directly. They can investigate the issue further and provide you with specific guidance or insights based on your store’s setup.