How can I resolve issues with account verification?

Technical Q&A
1
  • Hello, im trying to create a website for my business, Furniture Indypendent and i got asked to put in my Passport and billing info. However i believe i put in the incorrect information as shortly after i got a message saying some of the info provided could not be verified. Is there away i can enter my ID again so i can get it verified?
2

Hey, @AlistairGillies ! Welcome to Shopify Community!

We can certainly assist you with updating your personal details for your account verification. Since this involves sensitive information, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.

Other than this, I hope the store setup is going well. If you’re still in the process of doing so, know that we have plenty of resources that can help you finish building your website. Feel free to check out the following guides so you can refer to them anytime you need to:

Don’t hesitate to reach out again if you need support from us as well. Good luck!

3

Hello @AlistairGillies ,

You can check the billing and store information of a Shopify store through the link below:

https://{{ your_store_url }}/admin/settings/billing

https://{{ your_store_url }}/admin/settings/general

Also, you can check this documentation for updating your billing information: https://help.shopify.com/en/manual/your-account/manage-billing/billing-information#update-your-billing-information

Hope it helps. Let us know if you need any further assistance.

Regards,

CedCommerce