Can someone that works at Shopify please help me out? I am unable to get payments into my bank account because I entered a date of birth that does not match up to my ID. @Ted
Hello @donnabrekke
in this case, you need to contact Shopify so that they access your account and resolve this issue for you, you can contact them through Help Center.
I hope the above is useful to you.
Best regards,
GemPages Support Team
Hi there, @donnabrekke .
It is not possible via the Shopify Admin to change information like the account owner’s Date Of Birth, this is done for account security reasons. To make a change like this, you will have to reach out to our live support team. They may need to refer you to an escalated team, and please be aware this team may require some documentation to securely confirm identity.
Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!