How can I resolve multiple item shipping issues?

Payments + Shipping & Fulfilment
1

I am having an issue with my shipping not capturing the number of items.

When my customers purchase the same product multiple items in one transaction my shipping does not recognize it. For example, I had a customer purchase 4 (10lbs) items, and the shipping only recognized and billed for one of the items instead of 4. I have taken losses on some orders and had to cancel multiple. How can I fix this, please?

2

@Winbemfoods
Kindly Share your Store url.
It may be js issue. So let me check your issue,
If you need more Help about that ping us.

Thank you.

3

https://winbemfoods.myshopify.com/

1 Like
4

I have Checked it. shipping issue Then You have to Shopify Support team they will Help you.

Here is the link:
https://help.shopify.com/en/questions#/contact