Hi
My shop was connected with google channel and After I thought I deleted it. However I realized google marketing still automatically on and kept billing me. I found it in a marketing automation section in setting and tried to delete by clicking deleting. It kept showing me the message Errow Deleting Automation. So how can I slove this and complete to delete it?
Hi, @Tpk !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
It sounds like you created automations with the Google Smart Shopping campaigns and are having trouble removing them. Are you able to confirm if you simply removed the Google Channel by uninstalling the app, or went through the steps to disconnect it completely? It could be possible that since the app has been removed, you aren’t able to sync over any changes to your account. If you head over to Marketing > Automations, do you see them here as well?
On the other hand, this could be a local or system issue on our end. To rule this out, please try removing the automation on a different device, network, or browser. If the issue persists, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
Log in to your Google Ads account and pause the campaigns.