Hello. I recently started my online shop. I am having problems. Please help me urgently
1)my payments are on hold until I send a utility’s bill confirming my address. Problem is the bills are not in my name and I am staying by a friend temporary. What can I do to confirm my address and unpause my payments?
customers telling me that they can not pay with PayPal and I tried reactivating. It says a payment was rejected because there is a limitation on my PayPal. I tried googling how to disable this and I can’t do it. I literally can not find the same setting as stated in the instructions. Please guide me step by step on how to remove limitations on PayPal or disable PayPal express.
3)my payments are on hold and it says I must contact the support but I can’t seem to fix this. Or find any real person to help.
my customers are saying sometimes it says my products are unavailable but when I check it’s says it’s active and available on my side.
customer saying that they are frustrated that they have to pay with páypal even though I activated other payment methods. All the other methods don’t work or show up for customer. And PayPal is giving me issues so there is no way I can make a successful sale.
please help me urgently!!!
Sorry to hear that you are having these issues, I understand that it is frustrating.
Regarding your first issue with the verification of documents for Shopify Payments, I recommend you reach out to us here so that we can have a closer look at your account and suggest alternatives in terms of what could be accepted depending on where you’re based in. The reason that I am redirecting you to the support link is because I am unable to look into your account details via the Shopify Community. I know you mentioned you were unable to get in touch before via live support, so let me know if my link gives you any issues.
As for your PayPal issue, unfortunately we do not have any control or influence over limitations or issues with the account, so in this case it would be best to get in touch with PayPal through their support here - as they will be best equipped to advise you here.
You mentioned that you tried enabling other payment methods but they did not show - could you let me know which methods you have tried and what steps you took to enable them?
Also I was just looking at your username here ‘MorphoCosmetics’ - am I right to say that you’re selling beauty products? Once we are able to resolve your payment issues, I really recommend you take a look at some of the success stories that we have from other beauty businesses on the platform for some inspiration and insights!