How can I activate Shopify Support? They do not answer emails - now I have 7 pending. My payments are on hold until the verification process is complete and I cannot verify an incorrect name that is shown as the name of the person who owns the store as his/her SSN is required. How can I know SSN of an unknown person? Since Phone Support has been disabled there is no effective Shopify support at present. What can do apart from moving out of Shopify?
Hey, @Joe-Atulu ! Welcome to Shopify Community!
It is certainly best to contact our support team for this matter as it involves sensitive information. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Visited Shopify Help Center and had phone contact with support. My matter has been referred to another team. Still awaiting a response, 72 hours have gone already without response.
Joe Atulu