How can I resolve my Shopify store being on hold?

Shopify Discussion
1

The Store has been kept on hold, can anyone please assist me how can I resolve this issue

2

Hi there @Mukti2023

Welcome to the Shopify Community.

I understand that your store is on hold and you are trying to resolve this issue - I would be happy to clarify what you can do.

For context, here via the Shopify Community, we cannot access your account or any of your support tickets. This means I cannot provide you with any further updates or context on why this happened here in this thread.

However, you can actually reach our team directly via our help center here. In the bottom right of that page you will see the chat assistant - simply type in there that you want live support and you should see the option to select your store.

Something I would recommend doing before reaching out via the help center, is checking the account owner email inbox (including spam/junk folders). It’s possible that if there was a problem with your store, our team has already reached out via email to explain. If you do find an email there, follow the instructions provided or reply to it directly with any further questions you have - it will be your direct support line regarding this matter.

3

I checked all the folders, spam everything but I haven’t received any mail from your team.

Also, requested to add the email id in cc (mukti.m@weqtechnologies.com) even not received any mail on that.

Can you share you specialist team email Id so that we can raise our issue on that email ID and on the same mail you can revert us.

4

Hi @Mukti2023

Thanks for getting back so quickly to let me know.

As you have not received anything from us already in relation to this, you will need to reach out to our team directly. We are unable to initiate any emails to you from here, but you can contact our team through this help center link, and we would be happy to investigate this.

We do not have any specialist email email address, as all support interactions must first go through the help center linked above. As previously mentioned, there is a chat assistant on that page that you must first interact with, however you can simply type in that you request live chat, and the system should allow you to do that (ensure you are logged into your account and it will allow you to select the store in question).

If you experience any issues with contacting our team through the help center, just let me know here and we can troubleshoot this further.