hey guys this is my first time using shopify.. i have this issue and idk how can I fix it (PayPal checkout for this store is currently experiencing problems. Please try another payment method.)
Topic summary
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Issue: A first-time Shopify store owner encounters a PayPal checkout error: “PayPal checkout for this store is currently experiencing problems. Please try another payment method.” The problem blocks customers from paying via PayPal.
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Probable causes: PayPal account restrictions or the PayPal account being set to test/sandbox mode in PayPal while Shopify isn’t. Misconfiguration within the PayPal account setup can also trigger this.
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Recommended actions: Verify in PayPal that the account is not in test/sandbox mode and that all setup steps are completed correctly. If the cause isn’t clear, contact PayPal support to confirm the account is properly configured and not restricted.
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Status: No confirmed resolution yet. Next steps depend on the results of the PayPal settings review and PayPal support’s findings.
Hi @hamzabasha ,
Thank you for getting in touch. This error message can appear in Shopify for a number of reasons, but is typically caused by PayPal account restrictions or your PayPal account being set to test mode within PayPal (but not within Shopify).
I would recommend checking that your account is not set to test mode within PayPal and that you have set up your account correctly. If you cannot find the cause of the issue, you’d be best served speaking with PayPal directly and asking them to check that your account is set up correctly and is not restricted.
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