How can I resolve scrolling issues on my mobile product page?

Shopify Discussion
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Topic summary

A user is experiencing scrolling problems specifically on product pages when viewed on iPhones. The homepage scrolls normally, but product pages appear to crash for customers on iOS devices.

Key Details:

  • Issue isolated to mobile (iPhone) product page viewing
  • Homepage functions correctly
  • User is running a paid Providence theme (USD 200)
  • Currently waiting on customer support from the theme provider

Status: The issue remains unresolved. The user has reached out to Providence theme support for assistance but hasn’t received a solution yet.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1

Hi, i have issues by scrolling on my product page only using my phone.

Produkte | nuvena

How can i fix this?

The Theme is using is a paid version. Providence?

2

Here have a look, apparently the issues is only while using an i phone, for the customer it looks my website is crashing.

See on the Homepage i can scroll without problems, but on the product pages its just weird.

And i paid 200 USD for this Theme, i am upsat with support from the customer support from providence Theme :disappointed_face:

3

Sure send me a request.