Main issue: New Shopify user receives an error when connecting Facebook/Instagram: “Your Shopify store already has a catalog connected to it… linked to a different catalog; disconnect your existing catalog to continue.” A “catalog” here refers to the product catalog in Meta’s Commerce Manager tied to Facebook/Instagram.
Key guidance: A Shopify staff member clarifies Shopify cannot see or change which Meta catalogs are connected. Resolution must be handled by Meta. Users should contact Meta Support via the link inside Shopify’s Facebook & Instagram sales channel (link shown in an included screenshot).
Status: No confirmed fix reported by participants. Multiple users experiencing the same issue asked if a solution was found.
Action items:
Notes: The screenshot is used to indicate where to find the Meta Support link. Discussion remains open with unanswered questions about which specific catalog is attached and how it became linked.
Hello, I am new to Shopify. This is my first time creating one. However everytime I try to connect my Facebook or Instagram it is giving me this message
Your Shopify store already has a catalog connected to it. Since this asset is linked to a different catalog, you’ll need to disconnect your existing catalog to continue.
i have checked and I am the only admin on my accounts. I need help what catalog is it talking about
Hi, have you found a solution to this problem? I am also facing this same issue at the moment
Hey, @MaysieLamb and @tees .
Thanks for reaching out.
I appreciate the context that you both have shared with us as that is very helpful! Looking into this, Shopify does not have full access to view which catalogs may be connected to your Facebook & Instagram accounts. With that being said, you will need to reach out to Meta support to have a further look into this situation. You can reach out to their support by using the link within the Facebook & Instagram sales channel shown in the screenshot below:
Let me know if you have any questions.
hey were you able to fix this ?
