How can I resolve unfulfilled test orders affecting my store's fulfill time?

Shopify Discussion
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Topic summary

  • Issue: Unfulfilled test orders were inflating the store’s fulfill time metric after launch, even though all real customer orders were completed.
  • Context: A screenshot (image) showed the pending test orders that appeared to be counted toward fulfillment time.
  • Request: How to remove or resolve the impact of these test orders on the metric.
  • Outcome: The poster subsequently deleted the test orders; no additional steps or solutions were discussed. Status: resolved.
Summarized with AI on January 12. AI used: gpt-5.
1

Hi,

I did some orders in testing, and now I’ve opened my store my fulfil time keeps rising even though all orders are complete except the test ones below. How can I resolve it.

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Thanks

2

I’ve managed to delete the orders now