Hello there,
For some reason, some of my products got deleted in Oberlo, because i set the setting of the variant is no longer available, it will remove the product automatically. Is there a way to restore deleted products in my store? I wasn’t able to backup my products by exporting it to a csv. Let me know.
Hi @capurehiyuy ,
Nick here from Shopify. Good question!
Once a product has been deleted it is permanently removed from Shopify and can’t be restored. Should a product be deleted from your store you would need to add it back to the admin again.
Shopify has a helpful guide for this going into more detail about it which you can read here.
Hopefully, this helps and answers your question. If you have any others, don’t hesitate to let me know.
All the best, Nick
I see. I just need to retrieve the product description so that I can repost it again. Hopefully there will be a option to restore products in Shopify in the near future. Thanks.
Complete understand where you are coming from. As a store owner, we’ve all been there. But this feedback is good and we really appreciate it. I’ll put this forward to our development as a feature request on your behalf for the future. ?
Thanks Nick! 
My client accidentally deleted one of their (most complicated) listings and I frantically contacted support to see if it could be recovered before finding this online article. I had to spend 2-3 hours tonight trying to remember all of the details from that page from scratch and their page was offline for half of the day. For reference, this page is linked in several places on their website (featured on the home page as one of the CTA’s), and has 60 variants.
If there was a 24-48 hour recovery period for deleting products, I would have saved 2-3 hours of my time plus the time lost on acquiring clients while the site was down for half a day.
I hope you would consider a similar feature on your future product roadmap. Thank you!
Hi @juniperbrands ,
Thank you for your feedback. I think that’s a very interesting concept and will add your point and example of how it affected you regarding the delay aspect to the feature request.
I think it’s ridiculous that Shopify doesn’t have a trash bin for deleted products so they can be easily and quickly restored. I had accidently had a product checked that didn’t show on the screen and when I deleted the product I wanted to delete, the other one was also deleted accidentally. Not only did I have to relist the product I didn’t want to delete, I lost all the 20+ reviews for that product. That really stinks! All because Shopify doesn’t have the foresight to realize, sometimes, products get deleted by accident.
Hi @butterflyersinc ,
I completely see how that could be frustrating. I spoke to our higher-level support team about this. They mentioned there is a limited timeframe where some products can potentially be restored, but there are no guarantees. If it’s something you’d like to explore more, I can reach out to you directly about it if you would like? If so, could you confirm the best email to reach you on is the one you signed up to the community with please.
The Rewind app is something you could look into considering, it won’t save what’s already lost but it will stop this from happening again should it. You can see the Rewind app here.
Last but not least I will also submit this as a feature request on your behalf.
Hi,
If you are lucky you my find your store on https://web.archive.org and recover some of the delete products
You can also try to google “site:yourstore.com” and see if Google have a cache of your products
Nick,
I would like someone to reach out to me asap about this if possible. I just deleted 50+ products from my store because I was planning on importing them back from my CSV file. I didn’t realize when I deleted them that all my images would be deleted as well. This just happened within the past hour.
Hi @Chrisk1979 ,
Shopify support doesn’t call out or contact store owners directly. Would you be able to reach out to the support team by live chat or phone from the link here please and you can talk to somebody in real-time about the next best possible steps for you here. I just want to let you know though, once a product has been deleted from a store it does remove all aspects of the product including the images, so there is no guarantee of being able to retrieve them back and your best bet might be to include the images in the CSV file you are uploading with the products again.
Shopify created a YouTube tutorial video going through all the steps on how to import product CSV files which you can see below as well as the guide here.
Hi there - I wanted to delete one variant of a product and it went and deleted the entire product- and now I want to restore but can’t!
Hi @Cfruiter ,
Once a product has been deleted it’s not possible to restore it in any way. Shopify has a guide with all the information about adding and deleting products which you can see here. I have also highlighted the part about deleted products below:
Was it just the one product this happened for?
Hi Nick, or anybody reading this,
I have a questions about deleted SKUs! I accidentally deleted the original SKUs provided by Oberlo. Are these required for me to move forward, and if so how do I go about ascertaining the original SKUs for the products I have selected.\
Please advise
Hi @thetanks ,
Great question. I spoke to the Oberlo support team about this for you. They said that the products are not synced by the SKU and this means that the SKU’s can be changed if you like. So you don’t need to use the original SKU’s provided by Oberlo.
Hello, it happens to me that has their horrible thing, I worked for 6 months on my shop there were 1900 SEO optimized products by hand and the images redone! Unfortunately I made a handling error by wanting to remove the products with a stock at 0 it has removed all the products from my shop I lost everything has been removed I beg you I even had an epileptic seizure I just got out of the hospital and I’m writing this message, but restore me to the previous version of June 12, 2020 I beg you I lost 2000 hours of work 6 months of work because of a click I beg you! I pay more than 100€ with the apps per month I beg you I lost all the work of 6 months !
Hi @Allangirard ,
I would love to be able to help you with this, but it’s something which isn’t possible. Shopify is an as is service as per the Terms and Conditions (Section 7.3) and isn’t a backup service nor does Shopify store all the data from stores, so I couldn’t even restore the products for you if I wanted to. I wish I could give you better news about this, but it is the same for all the store owners.
Hi, I also just tried to delete one specific variant and the whole product randomly deleted. Perhaps this is some kind of glitch? This has never happened before in my 3 years on Shopify and I am positive I did not hit the delete button for the entire product. I lost a ton of reviews on my most popular item so I would appreciate if you could look into this! Thanks.
Hi @indigoelixirs ,
That does seem very strange for sure.
Can I ask which product review app you are using? With the Shopify developed product review app, it is possible to get the reviews back and you won’t lose them. It does seem unlikely the whole product would have been deleted if one variant was removed.
Would it be possible for you to check the product review app and getting the reviews back and we can take it from there?
