How can I restore deleted products in Oberlo?

Shopify Discussion

Topic summary

  • Core policy: Once a product is deleted in Shopify (including Oberlo-imported items), it’s permanently removed and cannot be restored. You must recreate it in the admin.

  • Limited exception: Support mentioned a short, non‑guaranteed window where some products might be recoverable. Contact Shopify Support immediately after deletion.

  • Data loss specifics: Deletion removes all product data, including images. If re‑importing via CSV, include image URLs/files. Reviews may be recoverable if using Shopify’s Product Reviews app.

  • Workarounds: Use the Wayback Machine or Google’s cached pages to copy descriptions. Consider a backup app (e.g., Rewind) to prevent future loss.

  • SKUs and IDs: Oberlo items aren’t synced by SKU (stock keeping unit), so original SKUs aren’t required. Shopify product IDs can’t be preserved/set via import tools like Excelify; new IDs are assigned.

  • Reported issues: Several merchants say deleting variants unexpectedly removed entire products; some suspect a glitch. Staff asked for details but offered no confirmation.

  • Third‑party apps: Deleting products within apps can remove them from the store; contact the app developer.

  • Status/outcome: No built‑in trash/recovery feature; multiple requests for a 24–48h restore window were forwarded. Discussion remains open; recommendation is immediate support contact and implementing backups.

Summarized with AI on January 5. AI used: gpt-5.
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Hi @Chrisk1979 ,

Shopify support doesn’t call out or contact store owners directly. Would you be able to reach out to the support team by live chat or phone from the link here please and you can talk to somebody in real-time about the next best possible steps for you here. I just want to let you know though, once a product has been deleted from a store it does remove all aspects of the product including the images, so there is no guarantee of being able to retrieve them back and your best bet might be to include the images in the CSV file you are uploading with the products again.

Shopify created a YouTube tutorial video going through all the steps on how to import product CSV files which you can see below as well as the guide here.