Hi My store is unavaible as i was trying to add payment details for my shopify plan how can i get it back
Hi @AlanDarby ,
Thanks for reaching out to the Shopify Community to share your concern. So sorry to hear that! I can definitely understand this doesn’t feel good.
Have you been contacted by any of our teams about the status of your store?
Try checking your account owner’s email address to see if you’ve gotten an email out from the team, being sure to check your spam or other folders, as emails like this can be filtered there by some providers. Make sure to reply to that email, as the team who sent it will be able to help further.
If you don’t see any official email about this issue, please reach out to our Support team who can authenticate your account and investigate further. I invite you to reach out to our Contact Us page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.