Hi @Llum
I definitely want to make sure you are getting the help you need! Our support flow has changed since the last reply to this thread, so I’ll provide the updated steps for that.
When accessing our Help Center you will want to open the AI chat window and type in your question or concern. If you do not have access to your merchant account you can use the prompt “I can’t login” to get started. Follow the help prompts until you see an option to contact support or “I still need help”. This will connect you with our live chat support team for further assistance.
If you have any issues getting connected, please let me know.