Hey team! I’m hoping that someone can help. I had to create a new account to ask this question, as the domain on our store has lapsed, we now don’t have access to the email to log in and renew it. The email attached to the account is from that domain, so when we go to log in, we cannot access the …

Hi there @HOUSEOFHEAT ! Sorry to hear you’re having a hard time getting logged in at the moment, but thank you for outlining the situation so clearly. As you’re not able to access the email used for those recovery codes, we’ll just need you to reach out for support via our Help Centre here . There…

Hello. I am in this exact situation. I continue to be charged for an account that is inactive and isn’t tied to an active email address or even an active url/domain! Because I don’t have access to the email account I cannot access the 10 digit code. App, website, doesn’t matter. I can’t get access. …

Hi @Llum I definitely want to make sure you are getting the help you need! Our support flow has changed since the last reply to this thread, so I’ll provide the updated steps for that. When accessing our Help Center you will want to open the AI chat window and type in your question or concern. If …

I’m getting the following error, There is a name and email and phone number in the details section.

[Screenshot 2024-08-14 8.30.28 PM.png]

I think I’m just going to cancel my credit card. I have been being charged for years despite having no store. I’m pretty sick of it.

I understand that this has been a frustrating experience and I want to ensure that you can get in touch with our support team. Since this account is resulting in an error message, I recommend logging out (click on the account icon in the top right corner (where you see "null null’ in your screenshot…

I logged out and didn’t see a virtual assistant

This is what the Help Center page should look like when you’re logged out. The virtual assistant chat is on the right side, and you can type “can’t login” there to get to the available contact options without being prompted to login. [14-03-62423-506.png]

How can I retrieve a 10-digit code if I can't access my email?

Technical Q&A

Emily_50 August 13, 2024, 9:04pm 6

Hi, @Llum .

Thank you for reaching out.

Do you mind sharing a screenshot of the error you are receiving?

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How can I retrieve a 10-digit code if I can't access my email?

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