How can I return a wrongly measured item and get a refund?

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Topic summary

Wrong item received from a Shopify store advertised on Instagram; buyer lacks confirmation email, contact details, and receipt, and seeks a return/refund.

Suggested actions:

  • Contact the seller via fashiondeal.in@gmail.com (support hours: Mon–Sat, 10 am–7 pm IST).
  • Include in the email: a clear issue description, photos of the received item, and proof of purchase (e.g., payment screenshots).

Return policy (as stated):

  • Returns allowed within 7 days of delivery.
  • Customer pays return shipping.
  • Refunds issued as store credit for future purchases.

Process:

  • Email the seller within 7 days to request an exchange or return; support should guide next steps.

If the seller is unresponsive:

  • Use your payment method’s dispute/chargeback options.
  • If Instagram Checkout was used, consider Purchase Protection and filing a claim via Facebook’s help resources.

Status: No resolution reported yet. Clear steps provided to initiate contact and a return; outcome depends on seller’s response and applicable payment/Instagram protections.

Summarized with AI on December 12. AI used: gpt-5.
1

I ordered an item with https://fashiondealindia.myshopify.com/products/pack-of-3-comfortable-convenient-front-button-bra thru an Instagram ad. The delivered item was not as per the item ordered. How to reach that seller. There is no confirmation mail, no contact number and no receipts. What is to be done to return the item and get my money back

Please Help!!!

2

Hi @Premchand

I’m sorry to hear about your experience. To address this issue:

1-Contact the Seller Directly: Fashiondeal.in provides customer support via email at fashiondeal.in@gmail.com. Their support hours are Monday to Saturday, 10 am to 7 pm (India time).

2-Provide Necessary Details: In your email, include:

  • A clear description of the issue.
  • Photos of the received item.
  • Any proof of purchase, such as screenshots of the transaction or payment confirmation.

2-Review the Return Policy: Fashiondeal.in allows returns within 7 days of delivery. Customers are responsible for return shipping costs. Refunds are provided as store credit usable for future purchases.

3-Initiate a Return: Email fashiondeal.in@gmail.com within 7 days after delivery to request an exchange or return. Their support team will guide you through the process.

4-If No Response: If the seller doesn’t respond or resolve the issue:

  • Check if your payment method offers dispute resolution or chargeback options.
  • If the purchase was made through Instagram’s checkout, you might be eligible for Purchase Protection. Learn more about filing a claim here: Facebook

For future purchases, ensure the seller provides clear contact information and order confirmations to facilitate easier resolution of any issues.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy