My store was on ‘Pause and build’ (charged at $29.99 per month) and I changed it to pause to lower the charges but now I can’t even access my store, how can I change it back to ‘pause and build’ please??
Hi @JayWhoa26 ,
Ted here from Shopify, thanks for posting your query!
What you’ve described here is account specific which we’re unable to support on a public thread such as the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. If you can’t sign in to your Help Centre account, please log out of the account as shown here and sign in as a guest instead as shown in this video.
Alternatively, you can try to log into the account using https://accounts.shopify.com/recovery/stores. If this does not suit please contact our support directly instead as mentioned above. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
If there is anything else I can help you with, please let me know, I’m happy to help!
Many thanks,
Idk wat email to send my plan to so I don’t get cancelled in 24hrs
Hi @YoWhoMATT ,
Please contact our phone or live chat support as mentioned above for further assistance as we do not offer email support.
Many thanks,