Hello im facing a problem on my monthly billing im being charged 89 extra usd for pos pro which I don’t need and have already deleted the app …? Is there a way I could get a new bill for my monthly subscription only so that I could continue my store because I don’t want to pay extra 89 usd to a service I don’t want and don’t need and is already been deleted .. my bill isn’t paid yet because I don’t have enough money in my bank account
My bill was supposed to be 25 dollars but now its 114 out of which 89 usd are of pos pro which I don’t want.
Thank you for sharing those details. For further assistance with this you will need to reach out to our authenticated support team to review your bill and ensure that your POS pro subscription is properly cancelled. The bill will continue to reattempt over the next 28 days once it is issued.
To access our authenticated support, please follow this link: Shopify Help Center. Make the request via the AI chat tool and it will connect you to our support for further help.
It looks like we were experiencing some brief disruption with access to our authenticated support channels, but that should be resolved now. Please let me know if you are continuing to experience any issues with accessing our support.
I have this same question (not happy about the $89 additional charge for a service I don’t need) and this is the response I received from the Shopify Support AI bot:
To request a billing refund, contact the expert or app developer directly. Shopify doesn’t offer refunds for plans. For more, see Handling Disputes.
Hi Erin! Thank you for sharing that message here. I understand that the AI bot may not have provided you the correct information in this case. We are always looking to improve it, so I do recommend sharing that feedback also when you connect with our authenticated support. When chatting with the AI bot there should always be an option in the chat window that says “I still need help”, click that link and it will connect you to our chat support team directly.