I received a email from Shopify saying they will terminate my account. The exact words are “We have been made aware that certain products being sold on your Shopify store, storename.myshopify.com, may not be authorized by the brand owner. We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store, storename.myshopify.com, or your custom domain, storename.ca, on our platform.”
I emailed them back saying that I am authorized to sell everything I have on my site. I said I can provide letters of authorization, or any other documents they need to prove it. But in s follow up email I was told they they will terminate my account anyway.
I’m not sure why they’re so adamant on terminating my account. I haven’t made it to the public yet and have sold no items. I said I would give all the proof before I set my site to public.
I don’t want to lose the website I worked so hard to build. I was willing to comply and give everything that was required to prove myself. Is there anything I can