How can I save tracking details on chargebacks without a server error?

Technical Q&A
1

Hi,

When trying to add information ie tracking details on our chargebacks we are unable to save the entry and server error comes up.

Any advice on how to save the information?

Thanks

CUUSA

2

Hi, @CUUSA !

Thanks for flagging this here in the Shopify Community.

I’d be more than happy to help you. Have you tried any of the troubleshooting steps below?

  • Clear your cache and cookies on your browser. After this, completely reboot the browser and try saving the information again.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
  • Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here).
  • Try another device like a computer or mobile phone.
  • Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
  • Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.

Let me know how that goes!