Same issue. Any update?
Topic summary
Issue: Several merchants cannot find the option to enable or sell physical gift cards in Shopify POS, despite having gift card products in Admin and the POS sales channel active. One user on the Basic plan asked if an upgrade is required; no definitive answer was provided.
Early guidance: A responder advised enabling “Physical gift cards” via Settings > Gift cards in Shopify Admin and configuring details (design, currency, denominations). Affected users reported that this option does not appear in their interfaces.
Widespread reports: Multiple users confirmed the same missing option across POS and Admin. A screenshot was shared, indicating the UI shows “No gift cards added” with a link to add a product, but no enable toggle.
Workarounds/new updates:
- Enabling physical gift cards via the Android POS app made the feature appear on an iPad afterward.
- Logging out of the POS app and back in surfaced the physical gift card option (reported August 2024).
Status: No confirmed root cause or official fix. Practical steps: verify POS sales channel, ensure a gift card product exists, try logging out/in, and attempt activation from an Android POS device if available. Discussion remains open.