How can I send a 'Delivery is Complete' email to my customers?

Shopify Discussion

Topic summary

Merchant using Lithuanian Post (not a listed carrier in Shopify) fulfills orders via “Other carrier” with a tracking link and wants customers to receive a “Delivery has been completed” email.

Advice given: Enable the relevant customer notification at Settings > Notifications > Customer notifications > Local delivery. A screenshot was shared showing where to toggle this on, which is central to the guidance.

Follow‑up: Merchant confirms it is enabled and asks how to verify that the email was actually sent when delivery completes.

Further response: Suggested to check the Sent folder of the email address used to send notifications.

Status: No definitive, in-platform confirmation method was provided in the thread; outcome remains unclear and the question of verifying sent “delivery complete” emails is unresolved.

Summarized with AI on December 31. AI used: gpt-5.
1

Hi shopify geniuses,

I need guys your help because I tried to look everywhere for a fix or advice but didnt find anything..

So my problem is, Im using lithuanian post for delivery and it doesnt shows in shipping carrier. So whenever Im fullfilming an order, Im selecting Other Carrier and adding track id with link which is totally fine to me, Im also pressing to notify customer that they purchase was sent.

When customer is receiving order, I want to send them an email with “Delivery has been completed”, in Setting > Notification I can see that I have this kind of email in my system.

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But how I can send this email to my customer?

I hope you guys will help me to figure it out.

2

Hi @Nickitoz

You can enable that email from store admin > Settings > Notifications > Customer notifications > Local delivery

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Best Regards,

Dan from Ryviu

3

it is enable, but how I know if email was sent?

4

You may need to change in Sent folder of your email which you are using to send emails