I am setting up my new online store, and am setting up my new Chipper BT for markets and pop up events. However, my new Chipper BT does not show any settings for credit cards for when my customer goes to check out. The only option is cash. What do I do to fix this?
Greetings, @lunaluxe .
Thank you for reaching out and bringing this to our attention!
I understand that you’re setting up your new online store and new Chipper 2X BT card reader for markets and pop-up events. However, you’re only seeing the cash payment option, and the credit card payment method is not available when checking out. Just to confirm, which payment gateway are you using at the moment?
It’s important to note that the Chipper 2X BT card reader only works with Shopify Payments. If you’re using Shopify Payments, then can you check if you’ve enabled the credit card payment method on the Shopify POS app?
If the credit card payment method is enabled already, then it’s possible that the card reader wasn’t connected properly - as the cash option doesn’t require the card reader to be available. To resolve this, can you try un-pairing the Chipper BT card reader and then pairing the card reader again?