Shopify admin, any thoughts on this recommendation? Seems very easy to implement.
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@Dirk Your thoughts? It makes no sense that this is still an issue.
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I came here to back up everyones concerns here too. Absolutely ridiculous.
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When you (as Shopify) have to always say “you need a 3rd party app for that” on even the most basic needs, don’t you think its time for customers to start looking for another platform? If I sold televisions and when the customer got the TV, my answer to everyone of their needs was “You have to buy that from another company” don’t you think my customers will start going elsewhere. The USPS based price on weight, then they changed to volume and weight and Shopify (who brags that they are 10% of ecommerce) creates no solution. Let me solve it for you. Its quite simple. You adjust the volume based on weight. It won’t be perfect but at least it won’t cause customers to be under or over charged by as much as 500%. I have been with Shopify for 10 years. I have processed over 70,000 orders on one account. When I started Shopify was full of innovators and problems solvers. Now its full of people that seem to enjoy saying “We can’t do it.” This isn’t an option. This is a necessity. This platform and its staff were once great. It only makes changes that people hate. Like removing the search bar from the product page. Who asked for that? Nobody. The staff is obviously a function of salary and if you work there, I guess you don’t have many options in life. But they are clearly not paying for top people. These answers in the forums show that. The forums would be better without the contributions from the staff. They usually dont read the topic carefully.
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Look at the joy in your reply that shopify can’t address a crucial need. If my customers had a crucial need, the answer would be hang on. Then the reply would be “ITS DONE!!!”
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Dirk, how long have you worked there? Do you have your own store? How much time have you spent on the shopify platform? Making products, solving problems? Im just asking. I have no idea. Maybe you have had a store for 6 years. I think its important to know what kind of experience you have.
There needs to be a warning in the homepage of your account that says “Shipping carriers base prices on weight and volume, since we know you aren’t going to change platforms, we simply don’t care. But we do want to warn you that by setting a default volume (its a default volume, its not a default package) the rates that your customers pay will be significantly less than what you have to pay if they buy more than one item, or if the item they buy is larger than the default box. This will cost you money, but we don’t care, because why should we? We are Canada’s second largest stock, so there’s that.”
I assumed this would be in settings as a basic feature. I have larger items that we lose money on because a package size cannot be set. This needs to be fixed.
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We chose shopify so we could integrate with Quickbooks, but I had no idea shipping would be such a problem. We also have large and small items. When the large box size was the default, shipping was outrageous. Jumping up to the $299 plan so we can connect to our shippingeasy account we also pay for is absurd. If shopify doesn’t resolve this we wont be staying long. My mistake for not researching more details, unfortunately. The only solution I’ve found is to make it free shipping on the larger items and increase the price.
Hello Dirk, this doesn’t provide a solution. We are migrating from WooCommerce and the shipping costs are calculated perfectly using the product dimensions and weights and calculating how big of a box is needed. After working on this for weeks with Shopify Support, we now realized Shopify only enables us to have 1 box size for every order. We used to have dozens of box sizes with accurate shipping cost calculations. Please let us know when this will be resolved. Thank you!
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It’s insane that this hasn’t been addressed yet. Even if we use Boxify, we’re not able to take advantage of Shopify’s discounted rates.
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Wow, the more I get into setting up a store because our customers who visit our brick and mortar store keep telling us to do so, and the deeper I get into this “so called” easy way to get your store online through “Shopify” the more I am thinking I should just deactivate now and start again with a different platform…any ideas? Obviously Shopify or at least Dirk isn’t monitoring this thread!
We have a brick and mortar store as well as an online store with Shopify. I will say, you’ll end up paying a lot more for shopify than the base price because they charge individually for things other POS systems provide for free. You’ll have to pay for:
- Calculating sales tax properly (seriously… they charge a percentage per order to calculate sales tax)
- An app to calculate which box to use in shipping
- An app for QuickBooks sync
- An app for Loyalty Rewards
I will say - most ecommerce providers kinda suck for supporting both POS and online stores. It’s hard to find one the checks all the boxes for your individual needs. But as your comparing, do keep an eye out for the feature set they have and if those features are natively supported for free or if they require a paid app to enable.
We have both brick and mortar and online as well. We are not open to regular retail, but locals can pick up orders. This has turned into a logistical nightmare. I won’t be renewing with Shopify after our year is up. Maybe we just have too many things going on for Shopify to cover, but if I increase our prices to accommodate for “free shipping” on larger boxes, there is no easy way to discount that for locals. I put in a discount code for local pick-up, but really anybody could use it if they tried. I haven’t even set up the POS or connected to Quickbooks yet as it seems like just one more disaster waiting to happen. As for shipping, all I could come up with is a mid-size box for the default and include shipping on larger items. We’ll lose some shipping across the country but win some in states closer to us.
I think the original post is so old that Dirk checked out or is no longer around. Seems no one @Shopify_77 is paying attention either. Maybe we need to start a newer thread?
I called support about this yesterday and their solution was to add me to a list that is supposed to be with the developers to implement. Right hasn’t been implemented in 5 years of people asking so why would they do it now. Then they recommended Boxify which is ridiculous to recommend a $30+ dollar a month app to do basic functionality. All I know if I can’t find a simple way to resolve this without having to spend a ton of extra money I will be switching which sucks because of all the time and money I have already spent with shopify. For my bigger stuff there is a $12 gap between shipping close to me and far away, either I charge more for the product and add more to shipping costs to cover that gap which isn’t fair to the customer or I eat the loss which isn’t really good business as margins are already pretty tight. Shopify do better!
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hi dirk. will this work in the UK aswell or could you recommend another app for the UK?
The fact that you have not addressed many peoples issue with the current lack of functionality for basic shipping calculations is unacceptable. You do realize that this is only going to last so long before people decide to leave shopify right? Why don’t you admit that the reason why this functionality hasn’t been implemented is because shopify would have to take a loss in profits from selling apps and also pushing people to higher subscription prices to use their third-party logistics calculations?
This is basic functionality. Being able to link certain packaging to products and collections and also allowing FLAT RATE SHIPPING features with FLAT RATE additional item features.
It’s simply unacceptable that you avoid answering people’s issues with this. At least have the decency to treat your customer basis with respect and transparency. I see you becoming another Amazon.
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I came here for this exact reason. I googled this exact question … it’s really crazy that we have to pay extra for something so Basic. Any idea when it will be implamented?
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Unfortunately… probably never. Shopify is raking in their cut of the app fees, so they get paid without having to invest any engineering time/money in developing the feature. Between getting paid and not being responsible for maintenance/support, there’s no real incentive for Shopify to actually fix this problem.
@Shopify_77 Please fix this. You’ve positioned yourself as the leader in the ecom space. This is mission-critical.
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