How can I set up email forwarding to a new outlook account?

Shopify Discussion
1

Hi,

I am trying to connect a new outlook email to my shopify account for email forwarding. I would like to use my @mydomain.com.au

When i click on settings - domains - primary store

Add forwarding email isn’t displayed for me

Can someone please help so I can set this up.

Thank you

2

Hello @Janelle4 ,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

It appears that you are attempting to configure email forwarding for your Shopify domain using Outlook, but you are unable to find the “Add forwarding email” option. The reason for this is that Shopify’s email forwarding feature is only available for domains managed by Shopify. If you are using a domain registered with a third-party domain registrar, you will need to transfer your domain to Shopify in order to use the email forwarding functionality.

Once you have transferred your domain to Shopify, you can proceed with the following steps to set up email forwarding.

  1. Go to the Shopify Admin dashboard and click on “Settings” followed by “Domains.”

  2. Select the domain for which you wish to enable email forwarding.

  3. Scroll down to the “Email forwarding” section.

  4. Click on “Add forwarding email.”

  5. Enter the email address you want to create for your custom domain in the “Forwarding email address” field.

  6. Provide the full destination email address in the “Receiving email address” field.

  7. Save your changes.

After saving these settings, any emails sent to your custom domain email address will be automatically forwarded to the specified destination email address.

Please don’t hesitate to reach out if you require any additional assistance.

Gina

3

Hi Gina,
Thank you for replying. I am a novice with shopify but I am pretty sure I’ve transferred my domain to shopify already